TeamViewer Instructions

Our support team can use TeamViewer which allows us to diagnose and fix problems without you being present.

1. You will need to install TeamViewer: download link.

2. TeamViewer will then generate a code and password that you will need to send to the email address: [e-mail]. This will allow us to fix the problem without you being present.

3. If there is a screenlock, you can either disable the screenlock or give us the screenlock password.

4. Open a terminal with the root user logged on.

5. Send us the teamviewer log-in (from #2) and Flow administrator login credentials

Additional Assistance

If you need additional assistance, please visit our support page to submit a help ticket or find phone numbers for regional support.